Integrating technology into our collaborative environments today plays a vital role in how we learn, train and share information with others. The principal goal of our A/V Care Plans is to provide reliable presentation tools into your classrooms and meeting rooms. This gives you peace of mind by allowing the focus to be on the information shared with your audience and not on audio and visual tools.
Along with our A/V Care Plans, we also provide exceptional customer service through our installation and service teams. These individuals are at the top of their class when it comes to putting our care plans to use. They are trustworthy, dependable, considerate to your needs and concerns and provide thorough consultations thanks to their eye for details and methodical workmanship.
Each individual that works with us to deliver the customer service and knowledgeable insight of A/V tools that we’re known for works with a structured plan that always puts you first. No question or challenge is too difficult for them to answer or tackle, and for that reason, we’re more than confident that you’ll be satisfied with your service.
The A/V Care Plan
- Large monitor, interactive flat panel and projector cleaning.
- Performing a complete system test to determine if your A/V tools are performing at expected standards.
- For flat panel maintenance, color, brightness and contrast adjustments will be made to maximize image and performance quality.
- Camera calibrations and orientations (when applicable).
- Software/firmware updates on interactive flat panels (when applicable).
- Removing display products for warranty service.*
- Warranty exchange installations of display tools after warranty service.*
- Control system equipment assessment and testing.
- Cleaning and dusting A/V equipment in racks (when applicable).
- Checking status of lamp hours in projectors (when applicable).*
- If items are found to be non-operational, damaged or otherwise, we will provide you with a list of recommended solutions.
- Response time for any service – We will send one of our technicians during regular business hours for issues regarding your A/V system (within 48 hours).*
Assessment A/V Care Plan
- Complete System Function Tests – We will perform a complete system test to determine if your A/V tools are performing at expected standards and functionality according to operating manuals.
- Checking status of lamp hours in projectors (when applicable).*
- If items are found to be non-operational, damaged or otherwise, we will provide you with a list of recommended solutions and associated costs.
AISYS AV Integrated Systems will provide an assessment report summarizing the overall condition of your A/V equipment. This report will assist you by providing guidance with useful data to keep your team members moving forward with reliable A/V technology now and in the foreseeable future.
*All initial troubleshooting services will be performed via telephone to determine if an issue is related to hardware, software, cable connectivity, computer or end-user error. Please keep in mind that not all services will warrant a replacement or site visit.
The 5-business day period begins when a product manufacturer or SMART Technologies approves the replacement of a unit. Neglect or vandalism is not covered under this service.
The projector/flat panel is not higher than 9’ from the floor. Heights of 9’ or higher may require additional equipment at additional fees.
